our policy
Appointments & Bookings
By Appointment Only: All of our services are appointment-based, but if we have any last-minute cancellations, we might be able to squeeze in a walk-in—feel free to ask!
How to Book - You can easily schedule an appointment on our website/booking app or by giving us a quick call.
Stay in the Loop: Be sure to provide accurate contact info so you don’t miss your confirmation or reminder emails/texts!
Need to Make Changes? No problem! Just call us as soon as possible if you need to adjust your booking.
Group Bookings: Planning to come in a group? Try the group booking feature on our app. Or simply give us a call to avoid making back-to-back appointments.
Booking Errors: If there’s a mistake in your service when you arrive, we’ll do our best to help, but making sure everything is correct when booking is your responsibility.
Cancellations & Rescheduling
24-Hour Courtesy: We ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment.
Late Cancellations: For cancellation/rescheduling made with less than 24 hours' notice, a fee of 50% of the service cost will apply.
In-Person Cancellations: If you arrive for your appointment but decide to cancel your services, the same cancellation fee will apply.
No-Shows: Unfortunately, that means the full appointment cost will still be charged.
Timing Matters: Please arrive on time! We can allow up to a 15-minute grace period, but anything later might mean adjusting your service so we stay on schedule.
Running Late? Let us know ASAP with a quick call. It helps us plan ahead!
No-Shows: If we don’t hear from you and you’re more than 15 minutes late, we’ll have to mark it as a no-show.
Running on Time
After your appointment
7-day guarantee: If you have any issues with your nails, like chipping within 7 days, reach out! We’re happy to fix it.
Feedback = Love: Help us grow by giving constructive criticism. It means the world to us when you care.